Customer Experience & Market Research

At Lightstone we enable your success by helping you improve processes and efficiencies and giving you solutions and insights that assist in identifying opportunities and help you, help your customers and improve their overall experience.

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EchoMBR Customer Experience Programme

This programme allows Motor Body Repairers to identify and immediately follow up with unhappy customers to ensure customer satisfaction is a core focus of their business. The system was designed to not only measure customer satisfaction levels but to actively take action to address customer concerns.

Customer Satisfaction Index (CSI)

Lightstone is the industry leader in CSI measurement across all automotive and insurance brands. Dealer groups, Original Equipment Manufacturers and Motor Body Repairers partner with Lightstone to determine customer satisfaction scores and identify and resolve negative customer experiences.

Dealer Satisfaction Index (DSI)

Gain critical insights around the satisfaction of dealers or stores through Lightstone’s Dealer Satisfaction Index programme. Our DSI report provides a view of network satisfaction, looking at all business areas and allows for strategic re-alignment. Results include national, regional and dealer group views.

Ad Hoc Automotive Market Studies

Lightstone’s team of experienced data analysts deliver a range of automotive market studies like Feasibility Studies, Competitor Satisfaction Studies, Annual Automotive Labour Rate Report and more, through independent qualitative and quantitative market research.

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