Explore |
Engage (Trial) |
Engage |
Empower |
|
|---|---|---|---|---|
| Monthly price |
FreeforeverSign Up Basic features
|
2weekstrial period Sign UpAll Explore features +
|
R395per month Sign UpAll Explore features +
|
FromR995per month Sign UpAll Engage features +
|
NUMBER OF SURVEYS SENT |
||||
| Email Surveys | 1 000 | 20 000 | 20 000 | 50 000 |
| Web Surveys | Unlimited | Unlimited | Unlimited | Unlimited |
| SMS Surveys | None | 50 | 100 p/m* | 200 p/m* |
SURVEY BUILDER |
||||
| Number of responses | 100 per survey | 500 | 1000 p/m* | Unlimited |
| Questions per survey | 10 Questions | Unlimited | Unlimited | Unlimited |
| Survey Templates | Max 10 questions | By Industry | By Industry | By Industry |
| Page skip logic | ||||
| Show/Hide | ||||
| Randomise | ||||
| Custom Welcome and Complete message | ||||
| Question Types | 14 | 14 | 14 | 14 |
| Preview survey | ||||
| Edit font/style/text colour | ||||
| Custom Variable Mapping | 3 Standard | 3 Standard + 10 Custom | 3 Standard + 10 Custom | 3 Standard + 10 Custom |
| Custom SMS & Email Wording | Email only | |||
| Progress Bar | ||||
DISTRIBUTION |
||||
| Scheduling/ Automation | ||||
| Test surveys | ||||
| Reminder Emails | ||||
| Reminder SMSs | Included in SMS Bundle | |||
| Escalated responses/email notifications | Advanced Escalations | |||
| PDF Survey Download | ||||
BRANDING |
||||
| Add your logo | 1 Logo (Company) | Logo per survey | Logo per survey | Logo per survey |
| Themes | 10 | 10 | 10 | 10 |
| Customise background image | ||||
| Customise colours | ||||
| Remove MyEcho footer on survey | ||||
| White label surveys | ||||
ANALYSIS & REPORTING |
||||
| Real time results | ||||
| Filters | Basic | Custom | Custom | Custom |
| Trend graphs (Coming soon) | ||||
| Drill down on charts | ||||
| Different chart types | ||||
| View all results | Only first 100 responses | |||
| Categorisation of free text | ||||
| Data Export - Pdf, Excel, CSV | ||||
| Cross Tabulation | ||||
| Downloadable graphs & tables | ||||
| Record of time taken to complete survey | ||||
| Data Quality Report | ||||
| Custom Reporting (Public Program) | Available P.O.A | |||
| Custom Reporting (Private Program) | Available P.O.A | |||
SUPPORT |
||||
| Online Chat | ||||
| Tutorials | ||||
| Email Support | 24 hrs | Priority Email Support | Priority Email Support | Priority Email Support |
| Phone Support | Upgrade | Upgrade | Upgrade | |
| Private Account Manager | ||||
OTHER |
||||
| Multi-user | 1 Master User | 1 Master User | 1 Master User & 1 Member User |
1 Master User & 1 Member User |
| Compatible with all devices | ||||
| Anonymous surveys | ||||
| Integrations | ||||
LIST MANAGEMENT |
||||
| Manual list creation | ||||
| Upload contact lists | ||||
| Manage contact lists | ||||
| Multiple contact lists | ||||
Explore |
Engage (Trial) |
Engage |
Empower |
|
FreeSign Up |
2weekstrial period Sign Up |
R395per month Sign Up |
FromR995per month Sign Up |
Powerful, easy-to-use survey software to collect feedback from customers, employees and partners and other online surveys and forms.
From simple once-off surveys to tailored self-managed solutions – MyEcho scales with your goals and objectives.
MyEcho allows for easy integration with any tool or application, which enables you to send automated surveys to your customers or partners at various touchpoints.
How does MyEcho work?
Survey distribution
Built-in email
Each respondent receives an email containing a unique link to an online survey. Customise the email message, subject line and add your own logo.
SMS survey
Each respondent receives an SMS containing a unique link to an online survey. Customise the message to your liking.
Web survey
A short survey link that can be opened and completed unlimited times. This link can either be copied and sent via your own email client, published on your website, a blog or anywhere else.
Social share
Share a weblink to popular social media channels such as Facebook, Twitter and WhatsApp.
QR code
QR code works the same as the web survey. Print the barcode on pamphlets, posters and more. Your respondents can access the survey by scanning the QR code with their mobile phones.
Scheduling and automation
Schedule your survey to go out on a specific day and time or automate it to send periodically.
Reminders
Send reminders to those who have not completed the survey.
Survey Design
Survey templates
Explore from a range of industry-specific survey templates. These fully customisable templates allow you to instantly create and share surveys.
Custom branding
Use one of our survey themes or create your own. You can add your own background and logo, and customise your buttons and colour scheme.
Anonymity
Depending on your package, you can set your survey to receive anonymous responses. Anonymity means better quality feedback and higher response rates.
Routing (logic)
Build smart surveys by only asking what’s relevant. Choose to hide questions, pages or answer options based on previously answered questions.
Personalisation
Automatically insert custom information into your survey by using survey tags. For example, you can use a tag to automatically insert a customer's name and product name into a question to personalise it.
API and integration
Measure continuously
MyEcho allows for integration with your internal systems, so that you can measure experiences at different touch-point on an on-going basis.
Triggers & automation
Trigger based surveys is a great way to get timely and accurate feedback. When a certain event occurs such as helpdesk support, purchases, cancellations etc. an automated survey is triggered immediately to measure that experience.
Get all your responses
The MyEcho API is not just about sending surveys, it also allows you to get data back into your system. This allows you to easily control where responses are stored.
Reporting
Real-time results
Access your data immediately with real-time results.
Dashboard
Visualise your responses through easy-to-understand graphs and charts.
Data export
Export responses to Excel, so that you can analyse and format results to meet your needs.
Answer categorisation
Categorise open-ended responses and turn qualitative data into quantifiable responses for a more focused evaluation.
Email escalations (alerts)
Get an instant notification to your inbox when someone clicks the submit button on your surveys. Or receive trigger emails when a respondent answers in a certain way.
Support
If you need assistance with your project, you can connect with our support team. Dependent on your package, you can connect with us by email, online chat, phone, or virtual consultations with our team of experts.
If you prefer a self-service approach, you will find video tutorials on the platform.
Depending on your needs, we can even build your survey for you or manage your entire project from start to finish – chat to us for more information.
Pricing and features
FAQs
Services are billed on a subscription basis. This means that you will be billed in advance on a recurring, periodic basis (each period is called a “billing cycle”). Billing cycles are typically monthly. Your subscription will automatically renew at the end of each billing cycle unless you downgrade through your online account management page, or by contacting our customer support team. You may downgrade your subscription at any time, in which case your subscription will continue until the end of that billing cycle before terminating. You may downgrade your subscription immediately after the subscription starts if you do not want it to renew.
Yes, you can sign up for our Free package (Explore) or a 2-week Free Trial of our paid package (Engage).
No, you do not get paid to participate in surveys. MyEcho surveys are controlled and managed by the Survey Creator (the person who sent or deployed the survey).
- Survey templates from our templates library – explore from a range of industry-specific survey templates. These fully customisable templates allow you to instantly create and share surveys.
- Email customer support – if you have any questions, you can contact us on support@my-echo.co.za and one of our support representatives will get back to you as soon as possible.
- Online chat – we are online during business hours and ready to assist you. Send us a message by clicking on the ‘Talk to Us’ button in your account.
- Video tutorials – make use of our video tutorials which you will find within your account at the top-right corner of your screen.
MyEcho supports the latest web browsers. We use some of the newest web technologies, which many older browsers do not support. Here are our recommended browsers:
- Internet Explorer 10+
- FireFox 25+
- Chrome 23+
- Android 4.4+
No, we do not sell any databases. MyEcho requires you to have your own distribution lists with consent from the recipients to process their personal information.
Do you want to know more about MyEcho?
Email Lightstone and an expert consultant will be in touch with more information.
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